All About The Laundry Card System 

The laundry card system in many of our buildings is meant to make life easier and prevent common issues with coin-operated laundry. We know there are a lot of steps involved for first time users, but don’t worry, if you have any questions along the way, we hope we have addressed them here! You can also always call our main office to troubleshoot or email laundry@lobosmanagement.com.

Getting A Laundry Card

If you did not get a laundry card when you moved in, or if you need a new one, you can purchase one using one of the two following options.

1. You can stop by the leasing office during regular business hours to get a new laundry card. The cost is $5, and the charge will be added to your tenant portal. Please be sure to call the office before you go, to make sure they have laundry cards in stock and will be there when you arrive.
2. Alternatively, some neighborhoods have a CVA (Card Value Adding) machine that dispenses new laundry cards.

CVA Information & Codes 

• Oakland – CVA 12 at The Adrian, 4629 Bayard Street
• Shadyside – CVA 29 at Highland Manor, 341 S. Highland Ave.
• Squirrel Hill – CVA 1 at Kamin Apartments, 5536 Kamin Street
• Bellevue – CVA 7 at Burkey Apartments, 37 Washington Ave.
• Bethel Park – CVA 9 at Sandy Creek, 6172 Library Rd. 
• North Hills – CVA 44, C Building at Waldorf Park, 103 McKnight Circle

You will need to visit the laundry website to purchase a code, then go to CVA machine located at one of our buildings above to redeem your payment code.

Use the following steps below to purchase and redeem a $5 code to get a new laundry card. 

1. Go to www.lobosmanagement.com/laundry
2. Log in to your existing laundry account or create an account.
3. Make sure your CVA is set to one of the above options that allow you to buy a new money card.
4. Choose the “Buy New MoneyCard for $5.00” option.
5. Make your payment.  You will receive a 10-digit payment code that you will need to utilize at the CVA machine.
6. Go to the CVA machine that matches your payment code.
7. Type in your payment code.  A laundry card will be dispensed from the machine.

Adding Value To A Laundry Card

To add value to your laundry card, you will first need to go online to the laundry website to purchase a payment code.  Next, you will need to redeem the payment code at one of our CVA (Card Value Adding) machines. Follow the full instructions below. 

1. Go to www.lobosmanagement.com/laundry
2. Log into your existing laundry account or create an account.
3. Set your CVA location. If you are not sure where the closest CVA machine is, click here for a full list of CVA locations. Choose the location in your area and click “Set as my CVA”.
4. Add your laundry card to your account.  Under the Manage MoneyCards header, choose, “ Add MoneyCard”. Add an alias to identify the card, such as “Jane’s Laundry Card”, then enter the serial number from the back of your laundry card.
5. Select the “Add Value” option, choose the amount ($10, $20, $30 or $40), and click “Pay Now”.
6. You will be prompted to pay via Credit Card.  Once you complete your transaction, you will receive a 10-digit payment code.
7. Now you will need to go to the CVA location for which you purchased your code.
8. When you arrive at the CVA machine, you will select the “Add Value” option.  When prompted, enter your 10-digit code that you received when you made your online payment.

Laundry Card FAQs

Q: I bought a code online, but my laundry card still has a zero balance.

A: The final step to add the value physically onto the laundry card is to go to the CVA machine location, insert your laundry card, and enter the 10-digit payment code you purchased online.  For a full list of CVA locations, click here.  The CVA machine is a white box on the wall that says “VTM Coded Value Adder” at the top.  It has a card slot and a numerical keypad on it.

Q: I cannot identify the serial number on my laundry card.

A: The serial number is a 10-digit number on the back of your laundry card, found after the digits “L757”.  If your serial number begins with a 62 or 52 and is only 9 digits, a zero will be added to the beginning of the number, making the first 3 digits 062 or 052.

Q: I bought a code online, but I can’t find it now.

A: To retrieve a previously purchased code, select “Account History” from the top menu bar in your laundry account.  Each payment code has a one-time use, but if you purchase a code and forget to write it down, it can be found in your laundry account history.

Q: I’ve entered my payment code into the CVA machine and got the message, “invalid code.”

A: Double-check to make sure you are entering your payment code correctly.  In order for the value to be successfully added to the laundry card, the CVA location, laundry card serial number, and payment code all need to synchronize.  If your payment code is correct, double-check your CVA and laundry card serial number for the payment.  If you realize that you purchased a payment code for the wrong CVA or serial number, you can contact management, and we can provide a replacement code.

Q: The CVA machine is giving an error code. (Example: “Error Code 8922″).

A: Contact management.  The machine may need to be reset or serviced.

Q: Is it possible to get a refund for a code that was purchased, but I am unable to use?

A: Each case is different, but if you purchase a code for the wrong laundry card serial number, we can either provide a new replacement code or request a refund back onto your credit card.

Q: Can I get a refund or an unused balance on a laundry card?

A: Unfortunately, we cannot refund any unused value on your laundry card.

Q: What should I do with my laundry card when I move out?

A: Please return your laundry card with your keys.