Using Your Resident Portal To Put In Maintenance Requests 

One of the most helpful features of your Resident Portal is the ability to submit maintenance requests and general inquiries. This is the easiest and most efficient way to have issues addressed in your apartment, whether they involve plumbing, appliances, or other maintenance-related concerns.

Of course, some minor issues may be easy to resolve on your own. Click here for more information on how to troubleshoot small issues in your unit.

Putting In A Maintenance Task

When you log into your Tenant Portal, you’ll see “REQUESTS” on the right-hand side of the screen. Clicking this tab allows you to view prior requests and their current status (completed, in progress, etc.), as well as create a new request by selecting “CREATE REQUEST.”

Once you click the REQUESTS button, you’ll be prompted to choose between a Maintenance Request and a General Inquiry. While these options are similar, they serve different purposes.

Maintenance Requests 

Maintenance Requests should be used for issues that require a maintenance technician to come to your unit to make a repair. Common categories include appliances, electrical, HVAC, keys and locks, lighting, plumbing, and more.

When submitting a Maintenance Request:

• If your issue relates to a past request (for example, if a prior fix did not resolve the problem), toggle “Yes” when asked.
• Add a clear subject and a detailed description. The more information you provide, the more efficiently and accurately we can complete your work order. If details are missing, we may need to contact you, which can delay service.
• Upload photos or videos whenever possible. Submitting pictures is the best way to provide helpful details. Photos assist our maintenance team and are also useful for your own documentation.

You can communicate with us directly through the Portal regarding your request, and you’ll be able to track its status from submission to completion.

General Inquiries 

General Inquiries are best used for questions about your account, lease, or other non-repair-related topics. As with Maintenance Requests, you’ll have the option to indicate whether your inquiry relates to a previous request and to include a subject and description. While photos are not always necessary, they can still be helpful in some cases. 

In summation, the things to remember for online requests are: 

• Be as detailed as possible when submitting requests.
• Always add photos when you can.
• Select the correct category to ensure your request is routed properly.
• Submitting a maintenance request acts as permission for our team to enter your unit. We will always knock and announce ourselves first.
• Issues such as frozen pipes, active water leaks, gas smells, sewer backups, and any problem that could impact health, safety, or cause property damage are considered most urgent and will be triaged first.

This does not mean you shouldn’t submit requests for less-urgent issues, only that emergencies are prioritized.

If you need maintenance work completed, please submit a request promptly. Your lease requires that maintenance issues be reported as soon as they are noticed. Doing so helps prevent further damage and ensures faster resolution for everyone!